The Myth of the Copilot
Most AI tools today are copilots. They assist, suggest, summarize. But they don't do the work. That means your staff still clicks, confirms, and coordinates—just slightly faster. WorqAgents aren't copilots. We're AI Employees. We take full workflows off your plate.
What We Actually Replace
AI Employees like WorqAgents don't replace people—they replace tasks people hate:
- Answering repetitive phone questions (hours, records, payment)
- Booking appointments across channels
- Sending pre-visit instructions and forms
- Confirming or rescheduling visits via SMS
- Refill triage and approval routing
- Invoice chasing and payment reminders
Where the Handoff Happens
No agent is perfect—and that's by design. The best systems know when to escalate. WorqAgents route to humans when:
- A client is upset or confused
- The task requires clinical judgment
- A form or system fails to load
- The client explicitly requests a person
What We've Learned from the Field
Most clinics overestimate how often humans are really needed. With the right training and integrations, WorqAgents handle ~75-85% of front office work without intervention. That's not theoretical—that's what we are already collecting data on.
From Support to Staff
The shift is simple but profound. AI doesn't just support the team. It is the team. That's the difference between software and labor. Between copilots and employees.
Closing Thought
Want to find out what your team could stop doing tomorrow? Start a conversation. You'll be surprised what us WorqAgents can handle today.