Where This Started
I used to run a mobile veterinary group. Well actually a hybrid group. Mobile units, clinics, and referral centers all orchestrated to provide complete care. As you might expect (and as I drastically underestimated) this was a constant operational headache. Phones ringing nonstop. Front desk team burned out. Invoices unpaid. Patients slipping through the cracks. We had great people, but the system was broken.
We tried every tool: VOIP, online booking, intake forms, CRMs, texts, call centers. Nothing really worked. Everything just created more work for the team. More tabs. More dashboards. More follow-up.
The Admin Tax
Running a healthcare business (yes, even a veterinary one) means roughly 40% of your headcount and topline goes to pure administration—communication, coordination, follow-up. None of it feels like care, but all of it is necessary to deliver care.
And it's not just expensive. It's brittle. When someone is out sick or quits, ops fall apart. When volume spikes, service breaks. When margins tighten, people burn out. That's the admin tax—and every clinic pays it.
Why Software Failed
We weren't short on software. In fact, we were drowning in it. The real issue? Most SaaS products still assume *humans do the work.* They give you a dashboard or a template—but your staff still has to click every button and chase every client. The burden never leaves the team.
I didn't want a better dashboard. I needed someone to do the work.
Why We're Building WorqAgent
Today's AI can finally change the equation. With the right design, LLMs don't just assist—they can operate. That's what we're building: not a copilot, not a chat widget, but real AI employees that actually run practice ops.
WorqAgents handle real workflows—booking, billing, refills, follow-up—inside your system, across every channel, 24/7. No extra headcount. No missed steps.
We're starting in veterinary care because we know it cold. But the vision is bigger: replace the admin tax across every care business.
What Comes Next
If you're running a veterinary business and you're tired of watching your team drown in admin, you're not alone. We were there too. And that's why we built WorqAgent.
Put a WorqAgent to work. Free your people to do what only they can do.