After-Hours Triage Support

Provide professional triage and guidance when staff are off-clock.

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After-Hours Coverage

The Reception Agent handles late-night, weekend, and holiday calls without staff.

Clinical Triage Logic

Smart triage paths resolve most issues and escalates when needed.

Escalation When It Matters

Critical cases routed to the right on-call provider or ER.

Everything Tracked

Every call logged, outcomes recorded, and team kept in the loop.

Sleep Through the Night

The Reception Agent handles non-urgent calls so your team doesn't have to.

Question-Based Triage

Clients are guided through triage questions to determine the next steps.

Right Escalation, Right Time

Urgent calls get routed fast—without waking the whole team.

How After-Hours Triage Support Works

Client calls after hours. The Reception Agent answers immediately and begins question triage.
Reception Agent triages the concern. Based on condition, urgency, and your protocols.
Escalates or resolves. Routes to ER or notifies on-call and documents everything.

"We needed operational leverage, not more overhead"

Traditional staffing models meant our cost per location grew linearly, but WorqAgent changed that equation entirely—delivering expert capabilities that scale without adding headcount.

Jacob Wright, Cofounder of WorqAgent, Former CEO of Vetama

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