Feedback & NPS Collection

Gather feedback and NPS scores effortlessly to improve service.

Get Started Meet Engagement Agent

NPS & Review Campaigns

The Engagement Agent sends automated surveys after visits to collect real-time client feedback

Sentiment Analysis

Responses are categorized and scored for fast insight into service trends

Flag & Escalate Issues

Negative feedback is flagged instantly so you can recover relationships quickly

Track Experience Trends

Monitor client satisfaction over time to guide training and ops decisions

Automate Feedback Collection

No manual follow-ups—the Engagement Agent ensures every client has a chance to share

Get Actionable Insight

Understand what's working (and what's not) in your client experience

Turn Clients into Promoters

Prompt promoters to leave public reviews and grow your reputation

How Feedback & NPS Collection Works

Visit completes or interaction ends. The Engagement Agent triggers a timed NPS or feedback request via email or SMS
Client submits rating & comments. Responses are parsed for satisfaction score and sentiment
Issues escalated, insights logged. Negative scores flagged for follow-up; data rolled into insights dashboard

"We needed operational leverage, not more overhead"

Traditional staffing models meant our cost per location grew linearly, but WorqAgent changed that equation entirely—delivering expert capabilities that scale without adding headcount.

Jacob Wright, Cofounder of WorqAgent, Former CEO of Vetama

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In a perfect Kanban, every card earns revenue. WorqAgents keep your board billable.

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